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Update, Wednesday, October 23, 2024 at 09:00 am (PDT)

NERSC Help Portal Upgrade on October 23; Intermittent Unavailability

The NERSC Help Portal (https://help.nersc.gov) will undergo an upgrade on October 23, 2024, 9am – 2pm PDT. During this upgrade, the platform may be intermittently unavailable. During the unavailable periods, users will not be able to access or use the Help Portal. Updates will be provided on the NERSC Status mailing list as the upgrade progresses.

Update, Wednesday, October 4, 2023 at 05:46 pm (PDT)

Most auxiliary services are again available.

Please see the MOTD for current live status.

Update, Wednesday, October 4, 2023 at 05:13 pm (PDT)

NERSC Non-Compute Services Downtime for Storage Move

Due to the move of a storage system upon which many NERSC auxiliary services depend, many NERSC services will be disrupted today from 7 am to 7 pm Pacific time.

Systems that remain available as usual or with minor modifications:

  • Perlmutter
  • Data Transfer Nodes
  • HPSS Archive (User) (Note: HPSS archive will undergo its own maintenance separate from the large downtime, from 9 am to 1 pm, during which services are degraded.)
  • NERSC Help Portal (help.nersc.gov)

Systems that are now available:

  • NoMachine (NX)
  • Science Databases

Systems that are still unavailable:

  • Jupyter (jupyter.nersc.gov)
  • Spin
  • Iris (iris.nersc.gov)
  • Science Databases
  • Superfacility API
  • SSH Proxy
  • Gitlab (software.nersc.gov)
  • MyNERSC (my.nersc.gov)

Update, Wednesday, May 17, 2023 at 09:00 am (PDT)

NERSC Help Portal Upgrade on May 17; Intermittent Unavailability

The NERSC Help Portal (https://help.nersc.gov) will undergo an upgrade on May 17, 2023, from 9 am to 2 pm (PDT). During this upgrade, the Help Portal may be intermittently unavailable and users will not be able to view or submit help tickets. Updates will be provided on the NERSC Status mailing list as the upgrade progresses.

Update, Tuesday, December 22, 2020 at 10:45 pm (PST)

Berkeley Lab, where NERSC is housed, is located in the state of California, which is under a statewide public health shelter-in-place Order for an indefinite period. Under this Order, only essential businesses may remain open. NERSC is considered an essential business due to its national importance, so we will stay in operation, but with the majority of NERSC staff working remotely and only a skeleton crew onsite.

During this period, you can expect regular online consulting and account support but no telephone support. All trainings will be held online, or postponed if online is infeasible. Regular maintenances on the systems will continue to be performed while minimizing onsite staff presence, which could result in longer downtimes than would occur under normal circumstances.

Because onsite staffing will be so minimal, we request that you refrain from calling NERSC Operations except to report urgent system issues.