Update, Wednesday, July 7, 2021 at 07:30 am (PST)
ServiceNow Platform upgrade – July 28, 8am-12pm
NERSC Help Portal and other ServiceNow platform functionality may be intermittently unavailable during this planned upgrade to the Paris release. Ticket submission will not be available during this time. Updates on this work will be provided via the NERSC Status mailing list.
Update, Tuesday, December 22, 2020 at 10:45 pm (PST)
Berkeley Lab, where NERSC is housed, is located in the state of California, which is under a statewide public health shelter-in-place Order for an indefinite period. Under this Order, only essential businesses may remain open. NERSC is considered an essential business due to its national importance, so we will stay in operation, but with the majority of NERSC staff working remotely and only a skeleton crew onsite.
During this period, you can expect regular online consulting and account support but no telephone support. All trainings will be held online, or postponed if online is infeasible. Regular maintenances on the systems will continue to be performed while minimizing onsite staff presence, which could result in longer downtimes than would occur under normal circumstances.
Because onsite staffing will be so minimal, we request that you refrain from calling NERSC Operations except to report urgent system issues.